Việc làm › ONPOINT COMPANY LIMITED
Reverse Logistics Executive (E-Commerce)
Xác thực từ nguồn: VietnamWorks
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OnPoint is the largest E-commerce enabler in Vietnam, providing end-to-end services, and helping brands accelerate and become more successful online in Vietnam and SEA region. OnPoint's mission is to make E-commerce easy for brands and to create sustainable values for businesses, consumers, and partners.
It's a privilege for us to serve top-tier clients. Our integrated capabilities encompass all aspects of the E-commerce value chain covering store commercial and operations, digital marketing, customer services, warehousing, and fulfillment. We help a brand execute their E-com strategies by selling their goods directly to customers online or by providing services to assist with their E-com operations. Our business ranges from the largest online shopping platforms as well as social shopping channels.
Since day one, we have dedicated ourselves to the needs of our brand partners. We work closely to ensure our direction and thought processes are tightly aligned with their needs. Join us, make a difference, and create value for life!
Mô tả công việc & yêu cầu
Mô tả công việc
Job Summary
- The Reverse Logistics Executive will oversee a team and manage the full process of handling Failed Delivery and Customer Returns (FDCR) accurately and swiftly to minimize financial losses for the company through fast dispute resolution, fraud prevention, Platform compliance, and operations process accountability.
- This role requires a proactive and results-driven individual with experience in platform dispute management and a strong ability to "get things done." The Dispute Lead will be the primary point of contact (POC) for coordinating with internal departments and external platforms to resolve claims, minimize losses, and improve operational efficiency.
Responsibilities
1. Reserve Logistics Management
- Act as the main POC for resolving disputes related to FDCR orders caused by platform or last-mile delivery issues.
- Manage the end-to-end process of FD/CR returns, ensuring operational efficiency and compliance.
- Collaborate with 3PL partners and internal stakeholders (Warehouse, Finance, Commercial, and Customer Service) to streamline reverse logistics operations.
- Monitor KPIs such as return rates, dispute resolution success, and recovery values.
- Identify and mitigate process gaps leading to stock write-offs and financial losses for Onpoint
- Lead initiatives on damage assessment, reprocessing, and restocking of returned items.
- Oversee the dispute management process with platforms and 3PL partners to ensure fair compensation.
- Prepare monthly performance reports and recommend strategic improvements.
2. Inventory Management & Compliance
- Implement and maintain tracking systems to minimize stock risk exposure and ensure compliance with inventory policies.
- Conduct regular compliance audits to ensure 3PL warehouses adhere to SOPs for inventory handling.
- Train warehouse teams on inventory compliance, risk management, and audit standards.
- Work with Finance teams to complete monthly claim reconciliations and provide clear explanations for discrepancies.
Yêu cầu
- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum of 2-3 years of experience in logistics, inventory management, or dispute resolution (Ecommerce).
- Strong understanding of E-commerce, warehouse operations, inventory control, and compliance standards.
- Excellent analytical and problem-solving skills with a focus on process improvement.
- Proven ability to manage cross-functional teams and collaborate with external partners.
- Proficiency in inventory management systems and Microsoft Office Suite (Excel, PowerPoint, etc.).
- Strong communication and interpersonal skills.
- Must be proactive, results-driven, and aggressive in achieving goals ("get things done" attitude).
Key Competencies
- Attention to detail and accuracy.
- Strong organizational and time management skills.
- Ability to work under pressure and meet tight deadlines.
- Leadership and team management capabilities.
- Proactive and solution-oriented, and result-driven mindset.
Benefits
- Allowances
- Work from home 4 days/month
- Full salary insurance
- Premium health insurance
- Flexible check-in/check-out
- Tet, performance bonus
- Up to 19 days of leaves
- Enjoy free coffee and tea
- Laptop provided
Quyền lợi
- Thưởng: Tet, performance bonus
- Chăm sóc sức khoẻ: Full salary insurance
Premium health insurance
- Nghỉ phép có lương: Up to 19 days of leaves
- Máy tính xách tay: Laptop provided
- Khác: Allowances
Work from home 4 days/month
Flexible check-in/check-out
Enjoy free coffee and tea
Nguồn tin: VietnamWorks. Nội dung thuộc về nhà tuyển dụng và trang nguồn; vui lòng xem tin gốc để có thông tin mới nhất.